Privacy Policy

Effective Date: January 1, 2026

At Richard Gonyou Enterprises (operating as Landscapia), we are committed to protecting the privacy and security of the personal information we collect from our clients and website visitors in Vancouver and throughout British Columbia. This policy outlines our practices in accordance with the BC Personal Information Protection Act (PIPA).

1. Accountability

As a sole proprietorship, Richard Gonyou is the designated Privacy Officer for this business. We are responsible for all personal information under our control and remain accountable for our privacy practices.

2. Information We Collect

We collect only the information necessary to provide our services and maintain our business relationship with you. This may include:

  • Contact Information: Name, home address, phone number, and email address.
  • Service Details: Property details, photos of project sites, and specific landscape requirements.
  • Financial Information: Billing address and payment details required to process invoices through our secure payment providers.

3. Purpose of Collection

We collect and use your personal information for the following purposes:

  • Providing quotes and estimates for landscaping services.
  • Scheduling and completing on-site work.
  • Invoicing, processing payments, and maintaining financial records.
  • Communicating regarding service updates, weather-related delays, or horticultural advice.

4. Consent

We only collect your personal information with your consent. By submitting a “Request a Quote” form on our website or engaging our services, you are providing implied consent for us to use that information to fulfill your request. You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Disclosure and Third Parties

We do not sell, rent, or trade client lists. We only disclose your information to third parties when necessary to run the business, such as:

  • Payment Processors: To securely handle credit card or electronic transactions.
  • Authorized Subcontractors: Only if they require your address to perform specific specialized work on your property.
  • Legal Requirements: If required by law to comply with a subpoena or similar legal process.

6. Security and Retention

We take reasonable security arrangements to protect your information against unauthorized access or disclosure. This includes password-protected digital files and secure storage of any physical records. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal and tax requirements (typically seven years for financial records).

7. Access and Correction

You have the right to access your personal information held by us. If you believe any information we have is inaccurate, you may request a correction.

8. Questions and Complaints

If you have questions about this policy or how your data is handled, please contact:

Richard Gonyou Privacy Officer, Richard Gonyou Enterprises Vancouver, BC Email: info@landscapia.ca